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Compliance Specialist in Chicago, IL at Newly Weds Foods

Date Posted: 9/7/2018

Job Snapshot

Job Description

Manages customer complaints assuring accurate complaint description, root cause is identified and a meaningful preventative measure is documented. Determines if customer claims are valid based on complaint evidence and works to minimize NWF financial exposure.

Essential Functions
Manages and resolves customer accommodations, complaints, inquiries, credit requests, returns and demands
Reviews actions as documented in the PSR are applicable and follow up with appropriate people and departments as necessary to facilitate closure
Determines when PSR information is complete and complaint can be closed
Administers the Supplier Deviation Reporting (SDR) process & system
Adjudicates disagreements on complaint accountability to assure the correct department is identified
Determines validity and scope of claims are accurate to minimize NWF financial exposure
Prepares, processes and authorizes credits, returns, allowances and adjustments
Provides Accounting Department return or claims accrual information for period close
Monitors PSR Database for anomalies to assure accurate reporting
Review, manage and approve freight charges and determines accountability
Provides back-up support when necessary to the Compliance Coordinator.
Performs other duties as assigned

Works with all manufacturing facilities
Interacts with Plant Management including Plant Managers and Quality Managers
Interacts with all Corporate functions but primarily Sales, R&D, and QA.
Occasionally interacts with Senior Management

  • Minimum 5 years of experience in Quality or Compliance
  • Knowledge of NWF manufacturing and products to enable investigation of complex issues
  • Strong verbal and written communication skills
  • Strong Analytical and problem solving skills
  • Multi-tasking and Organizational Abilities
  • Negotiating Skills
  • Decision Making
  • Ability to determine trends
  • Root Cause Analysis
  • General knowledge of Adobe applications, Microsoft 0ffice and Lotus Notes.

Newly Weds Foods is an Equal Opportunity Employer