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Customer Service Representative in Yorkville, IL at Newly Weds Foods

Date Posted: 7/28/2018

Job Snapshot

Job Description

Growing spice manufacturing company is looking for an experienced Customer Service representative (CSR).  We seek a highly organized & professional individual for this key position at our manufacturing facility in Yorkville, IL.   A minimum of 3 years experience as a customer service representative in a manufacturing setting with supply chain and business decision making experience is a must.    Impeccable phone manners, team player, detail oriented, strong computer skills, AS400 a plus.  This position deals with customers, sales executives, production, warehouse and quality departments.  Must be able to receive customer orders via phone, fax, email and communicate with production to ensure product availability; schedule freight and shipments and relay appropriate data to the warehouse and quality departments; maintain all paperwork in an orderly fashion and complete other duties as assigned.  This is a fast-paced three shift industrial environment where you must have a keen eye for detail, dynamic people skills and an ability to handle multiple priorities at one time.  

Excellent Salary and Benefits Package provided along with competitive salary.



Job Requirements

Job Qualifications

  •   Mandatory Minimum of 3+  customer service experience in a manufacturing facility  
  •   Superior computer skills (AS400, Excel, Word)
  •   Some College preferred
  •   Excellent Verbal & Written Communications
  •   This is not a telemarketing / call center or retail customer service position.
  •   The CSR is the liaison between our customers, our management, Purchasing, Logistics, Manufacturing and Quality.  Must be able to effectively communicate with all business units and levels of personnel to assure the proper flow of information is received in a time sensitive manner.
  •   The CSR works in a team concept environment within an assigned team to effectively balance the workload within the group and to cover during absences.
  • Demonstrated sound critical thinking, analytical skills and attention to detail are necessary.
  • Some previous Supervisory skills is a plus.


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