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Customer Service Supervisor in Modesto, CA at Newly Weds Foods

Date Posted: 11/30/2018

Job Snapshot

Job Description

Performs functions directed towards successfully and efficiently meeting manufacturing goals for customer orders, by supervising the function of the local Customer Service Department; gathering, disseminating, and reporting customer orders, concerns, or complaints, and any other relevant information to appropriate management, departments, or staff personnel.

• Directly supervises Customer Service Representatives and manages their day to day activities in an effort to coordinate the flow of products to customers, to resolve scheduling problems and to work as an extension of the Sales Department in meeting the goals and strategies developed by Sales.
• Provides leadership, direction, and training in order to increase the performance level of the department.
• Be familiar with all company policies and procedures and the local practices of such; uphold/enforce them in order to maintain fairness and consistency of treatment.
• Ensures CS members are performing within the scope of their responsibilities. Responsible for conducting effective yearly performance and salary evaluations of CS members.
• Collaborates with Sales and Manufacturing to maintain customer accounts and establishing a close business relationship with customers, by ensuring that customer orders, inquires and complaints are properly entered, recorded and addressed.
• Responsible for maintaining orders and providing clear, on-time communication to customers and plant operations throughout the order inception to delivery process.
• Directly involved in the creation/implementation/monitoring of programs that enhance our service level, minimize customer complaints, and provide resolutions to customer issues.
• Assists in maintaining a safe and respectful work environment.
• Performs the essential functions of a Customer Service Representative where the supervisor has been assigned a set of customer accounts.
• Assists in the essential functions of a Customer Service Representative when that team member is unavailable.

Job Requirements

• High School Diploma or equivalent education, training or experience (GED)
• College degree preferred and/or a minimum of 5 years direct Customer Service experience within the food industry.
• 2 years minimum in a supervisory/exempt role.
• Must have effective communication skills.


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